Saving you time.

We've put together some of the most commonly asked questions to our customer service team. If you can't find the answer to your question here, please don't hesitate to get in touch with our customer service team directly.

What is your return policy?
Answer :
We offer a No-Quibble 30 days return policy from receipt of goods. Once we receive the goods back at our warehouse , and fully inspected you will receive a refund. To ensure smooth return procedure , please ensure the item you return unopened,*** secure item in excellent packaging to prevent damage and that you keep the proof of postage receipt.
How do I track my parcel?
Answer :
Once your item has been dispatched you will automatically receive a notification of shipment. You will automatically receive tracking details including the courier used and the tracking details depending on the item.
How do I place an order?
Answer :
Ordering online is simple. Start by adding the desired item to the online basket and checkout. We accept all major payments including MasterCard, Visa, Maestro etc. We also accept PayPal online payments. All our payments are processed through our payment provider and Shopify payments to ensure 100% discreet and secure payment. Most importantly as a customer of ours you are protected by our 30 day Money-Back Guarantee.
How do I receive my invoice?
Answer :
You can obtain your invoice from your order history. We are a VAT Registered company so the VAT (20%) element is already calculated into the price you see on our website - therefore you won't see any nasty surprises of VAT added at checkout.
Can I cancel my order?
Answer :
You can cancel you order at any point, however before it has been dispatched. If your item is already on it's way, or has already arrived. You will be required to return the item back to us in it's original condition. You will then receive a full refund for the cost of the product purchased.
Do you allow exchanges?
Answer :
We can accept customer returns for many reasons but we are not currently operating exchange services.
What are the shipping charges?
Answer :
If you are a UK customer delivery is completely free! if you live abroad, then you can calculate the shipping fees in the checkout process.
Why are the products so much cheaper than other retailers?
Answer :
Due to the nature of our business, we don't have the huge overheads of having a retail store. This means we have lower margins, no middleman, less costs. In other words, we can afford to list our products competitively giving you exceptional value & service.
What is the difference between EDT (Eau de Toilette), EDP (Eau de Parfum) and Eau de Cologne (EDC)?
Answer :
Eau de Toilette (EDT) has a medium-low scent concentration with 4-8% Perfume oil and can last 4-6 hours

Eau de Parfum (EDP) has a medium-high scent concentration with 8-15% Perfume oil and can last 5-7 hours

Perfume, sometimes called an Extrait, is between 15-30% Perfume oil and can last 6-8 hours

Cologne, sometimes called an Eau de Cologne or an Eau Fraiche, is between 3-5% Perfume oil and can last 2-3 hours.
How quickly will I receive my order?
Answer :
We ship all orders the same day if ordered by 3PM, all remaining orders are shipped the following working day.
From there we estimate it takes on average 2-3 working days to arrive to UK addresses. We use Royal Mail 2nd Class Postage Primarily but for orders that are not letter box friendly (e.g Gift sets) we will use other services such as Hermes, UPS, ParcelForce.
Are Your Fragrances Authentic?
Answer :
Absolutely, Whenever we work with suppliers we do a thorough due diligence on the company, we even go as far as sampling goods before working with our suppliers. We can confirm our Fragrances are from an authentic source and the suppliers we work with have over 25 years experience.
How do I know it is safe to process an order with you?
Answer :
All our transactions are safe. Our website is SSL certified. More importantly we ensure that the handling of your information is safe and secure. Shopify Money Back Guarantee and Verified By Visa ensure your money is safe. However we believe it does not even need to come to that. If you have an issue with an order simply contact our friendly staff who will be able to assist you throughout your buying process.