Duration & Eligibility

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Partial Refunds

There are certain situations where only partial refunds are granted: (if applicable)

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Items that have arrived damaged and you the customer have failed to notify us in the 48 hour window after receipt of goods.

How Refunds Work

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first please check your bank account again and be sure it was the designated account for the funds. Then if necessary contact your credit card company, it may take some time before your refund is officially posted. Refunds can take up 3-5 business days once issued. Next contact your bank. There is often some processing time before a refund is posted. Please be aware bank holidays will cause delays if your refund was requested near one. If you’ve done all of this and you still have not received your refund yet, please contact customer services and we will happily look into this for you.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sabeelmiqbal@gmail.com and send your item to:

PMJ House, Solihull, SOL, B90 4ND, United Kingdom.

Sending something back to us

To return your product, you should mail your product to:

PMJ House, Solihull, SOL, B90 4ND, United Kingdom.

Return shipping is Free if you live in UK, simply contact customer services for your postage label. You will be responsible for paying for your own shipping costs for returning your item if you are outside UK. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

UK Residents

All our items are delivered using tracked delivery via UPS , we offer delivery and collection to and from your local pickup shop and delivery directly to your door. For Returns, goods would need to be dropped off to your local pickup. A confirmation will be provided in the form of a text message.

NON-UK Residents

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information regarding shipping please refer to this page.